STILL NOT SURE?

FREQUENTLY ASKED QUESTIONS

What does Rising Tide Agency Do?

We help small businesses get found and grow through website design, social media marketing, paid advertising, and email marketing, all connected through one CRM.

What does "done-for-you" marketing mean?

We do the heavy lifting, and you stay in the loop. We build and run your marketing, explain every piece in plain English, and make decisions with you, not for you.

How are you different than other agencies?

Many agencies take over completely, so you lose touch with your own brand. DIY tools leave you doing it all yourself. We sit in the middle: expert help, and you always understand what's happening.

How do I get started?

Book a free strategy call. We'll learn about your business, look at where your marketing stands, and talk through what would help most.

What happens on the free call?

We ask you about your business, your customers, your goals, and what's slowing you down. No pressure or terminology you don't understand. You'll leave with a clear idea of what your next step is, whether or not you work with us.

What do I need to have ready?

To get you set up, we'll need your logo, colors, and fonts, plus a sense of how you want your business to feel. We'll also need your logins to anything you're looking for us to take over, like your current website, domain, social media profiles, and email platforms. Finally, any photos or details about your business, services, and customers.

No social media yet? No problem, we can set up new pages for you!

Do you create logos or branding?

No. We build your marketing around the brand that you already have. If you're still working on your logo or brand look, we recommend finishing that first, and we're happy to point you in the right direction!

Do you do photography?

No, but we work with some amazing photographers who can help you with some photography for your business!

How long until everything is up and running?

Most clients are fully set up within 6-8 weeks, depending on the needs of your business. Social media and email can often start sooner, taking as little as 4 weeks to get things moving.

How much of my time will this take?

Very little (unless you want to be more involved!). Expect a kickoff call, a list of things we need from you, feedback during setup, and a short monthly check-in!

What is the Marketing Anchor?

It's our all-in-one marketing system. It includes your website, social media marketing, paid ad management, and email marketing, all connected through one CRM with automations that follow up for you.

How much does the Marketing Anchor Cost?

The Marketing Anchor starts at just $1,299/month plus a one-time set-up fee of $999. After your discovery call, we'll look at what you need and give you a full breakdown of the cost.

Is my paid ad budget included in the cost?

No. Your ad budget is paid directly to the platform that you choose to advertise on (Meta, Google, Yelp, etc.), which is separate from our fee. This way, you always see exactly what went into your ads.

Can you fix my current website, or do I need a new one?

It depends. On our free call, we'll look at your site and tell you honestly whether it needs a refresh or a rebuild.

What social media platforms do you manage?

We primarily work with Instagram and Facebook, but can work with other platforms like LinkedIn, Pinterest, TikTok, Reddit, and YouTube.

Do I get to approve posts?

If you'd like! We work with both people who want to review every post and others who just want us to post without ever looking at what's in the pipeline. It all depends on how involved you'd like to be.

Do you respond to comments and messages?

Day-to-day comments and messages stay with you, since you know your customers best. We can step in to manage responses for specific campaigns, like. a giveaway or promotion. We can also set up automatic replies, so people get a quick answer even when you're busy.

What's a CRM?

A CRM is a Customer Relationship Management system. It's a place that holds every lead and customer: who they are, how they found you, and every message they've sent.

Can you guarantee I'll rank first on Google?

No one honestly can. We build your website and profile the way Google and AI search tools want to see them, then keep improving over time.

How will I know if my marketing is working?

Every month, we'll show you what happened in plain English: how many people found you, how people liked your content, who turned into leads, etc. Metrics and results are dependent on the type of services you purchase and your goals with your marketing.

How long until I see results?

It really depends on the service. Ads can work within days. Social media and Google visibility build over a few months. Email follow-ups start working as soon as they're set up.

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